IDEO reimagines the ATM experience for BBVA, a Spanish bank. I think some of the interactions actually improve the experience, and aren’t just slick and glossy. Seeing as I’ve never ever queued up to have an interaction with a human teller with my current bank, the interactions with the ATMs, other machines, and online banking are what defines my experience with them.
Clickthrough for the IDEO showcase website and explanatory video.
